Effective Date: 7th August 2023

Sterling Dragon ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you visit or make a purchase from our Shopify website, with a focus on our drop shipping operations.

1. Information We Collect

1.1 Personal Information: When you make a purchase, we collect certain personal information, including your name, billing address, shipping address, payment details, email address, and phone number.

1.2 Device Information: We automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

1.3 Supplier and Fulfillment Information: To facilitate drop shipping, we may collect information about the suppliers and third-party fulfillment services involved in delivering your order.

1.4 Usage Information: We may collect information about how you interact with our website, such as pages viewed, links clicked, and time spent on the site.

2. How We Use Your Information

We use the collected information to:

1. Process and fulfill orders, including coordinating with suppliers and shipping providers.
2. Communicate with you regarding your orders and inquiries.
3. Provide customer support.
4. Improve and personalize your shopping experience.
5. Manage relationships with drop shipping suppliers.
6. Comply with legal obligations.

3. Sharing Your Information

We may share your information with third parties to facilitate our drop shipping operations, including:

1. Shopify: To power our online store.
2. Suppliers and Fulfillment Services: To ensure your orders are processed and delivered.
3. Payment Processors: To securely handle payments.
4. Shipping Providers: To deliver your orders.
5. Analytics Tools: To understand how customers use our website.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about website usage. You can manage your cookie preferences through your browser settings.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, including managing relationships with drop shipping suppliers, unless otherwise required by law.

6. Your Rights

Depending on your location, you may have the right to:

1. Access, update, or delete your personal information.
2. Opt out of certain data collection or marketing communications.
3. File a complaint with a data protection authority.

To exercise your rights, contact us at srharry69@gmail.com

7. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no system is entirely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@sterlingdragon.net

Our website is validated by TrustPilot, please see our home page.

Your order is protected by

30-Day Money Back Guarantee

If for any reason you don't like our item, you can return it and receive a refund.

Please see our Returns & Exchanges.

We ship worldwide, and here's the best bit... it's 100% free no matter where you live when you spend over $35. As part of our ongoing sustainability efforts, we ship all of our orders from the manufacturing hub where our products are made.

Eliminating extra fulfillment centers might mean your order will take a little longer to arrive, but every air mile we avoid saves about 24kg of CO2 from entering the atmosphere.

All orders placed on Sterling Dragon are subject to a 1-3 business day processing window prior to shipment. Once shipped here are the approximate delivery times based on your location:
● Domestic 7-30 Business Days.
● International 🌎 12-35 Business Days

When your order is shipped out you will receive a shipping confirmation email containing your tracking information.

Shipping Methods:
Please note: all orders are subject to a 3-5 business day processing period prior to shipment.

🚚 Standard Shipping - Once processed your order will be delivered within 10-20 business days.

Shipping Disclaimers:

1. Changes to your order: Once your order is shipped we cannot modify it. This means, we cannot change the delivery address, shipping method or item(s) within the order.
2. Verify your shipping address: Please verify your shipping address is correct prior to completing check out. We do not replace or refund orders that are unable to be delivered due to incorrect or incomplete addresses.
3. Lost, stolen or missing packages: Once your order is shipped, we no longer have control over the delivery. If you believe your package is lost, stolen or missing we recommend opening a claim with the shipping courier.
4. Refunds: We do not issue refunds to orders that are scanned "Delivered". If your tracking is showing your package was delivered but you have not received it, we suggest contacting your local post office and opening a claim.
5. Tracking numbers: Tracking numbers can be found within your shipping confirmation email which is sent to the email address used to place the order. Tracking numbers may take up to 48 hours to validate.
6. Return shipping cost: In the event you need to make a return, we do not cover return shipping costs. We will however issue a return label that will be deducted from your refund.
7. Our fulfillment centers: Orders may ship from our domestic fulfillment center or from our international shipping facility depending on current stock availability.
8. Shipping fees: We do not up-charge on shipping costs therefore shipping fees are non-refundable.

Something not quite right? We'll gladly accommodate returns and exchanges within 30 days on all products that haven't been used and are in the same original packaging that you received.
To start a return or exchange please contact us at support@sterlingdragon.net
Returns & Exchanges Disclaimers:

1. Return shipping costs: Customers are responsible for return postage costs. We will issue a return label via email & the cost will be deducted from your refund.
2. Tracking numbers: If an order is being returned to us, you must provide us with a tracking number to ensure proof of delivery. Refunds will not be issued until we've received the returned order.
3. Refunds: Refunds will be issued within 5-7 business days after receiving the returned order. Please note: Refunds may take up to 10 business days to process depending on your bank